Road Rescue® Asphalt Purchase and Return Policy

1. Final Sale Policy

All purchases made with Road Rescue® Asphalt are considered final. We take pride in the quality and reliability of our products, and we believe our customers make their purchases with full confidence in their choice. Therefore, once a sale is completed, it is considered final and binding. No discretionary returns are permissible under any circumstances. This policy is in place to maintain the integrity and efficiency of our sales process, ensuring all our customers receive the utmost in quality service and product reliability.

2. Policy for Damaged Goods During Transit

In the rare event that your product sustains damage during transit, a specific procedure exists to address such issues:

a. Do Not Decline the Shipment: If you notice any damage upon arrival of your shipment, do not decline to accept it. Instead, proceed to document the damage.
b. Documenting Damage: It is crucial to photograph all visible damages to the product. These photographs will serve as evidence of the condition in which the product was received.
c. Note Damages on Delivery Ticket: Before signing for the delivery, ensure that all damages (included quantity of impacted units) are noted clearly on the delivery ticket. This action is essential as it formally records the condition of the product upon delivery.
d. Contact Road Rescue® Asphalt: After documenting the damages and noting them on the delivery ticket, you must contact Road Rescue® Asphalt within two business days. Please provide all relevant details of the damage, including photographs and the annotated delivery ticket.

3. Resolution for Damaged Products

Upon receiving your notification of damage, Road Rescue® Asphalt will assess the situation. Based on our evaluation, we will make a determination on the appropriate course of action. This may include either:

  • Replacement of Damaged Product: Road Rescue® Asphalt may opt to replace the damaged product at no additional cost to the customer.
  • Refund for Damaged Product: Alternatively, Road Rescue® Asphalt may provide a refund for the damaged product. The decision to offer a refund will be at the company’s sole discretion.

Please note that this policy is designed to ensure a fair and efficient process for dealing with products damaged in transit. Road Rescue® Asphalt is committed to providing high-quality products and exceptional customer service, and we strive to address all concerns promptly and effectively.

For any further questions or clarifications regarding our purchase and return policy, please feel free to contact our customer service team.

Road Rescue® Asphalt Warranty Policy for Road Master Program Members


At Road Rescue® Asphalt, we value the loyalty and trust of our customers, especially those enrolled in our Road Master Program. To honor this relationship, we are pleased to offer an exclusive Three-Year Installed Warranty on all Road Rescue® Asphalt products, specifically tailored for members of the Road Master Program. This policy underscores our dedication to the durability and performance of our products in your business operations.

Eligibility and Coverage

  1. Eligibility: This warranty is exclusively available to customers who are actively enrolled in the Road Master Program at the time of the product’s installation and at the time of the warranty claim.
  2. Warranty Duration: This warranty extends for three years from the date of installation of any Road Rescue® Asphalt product.
  3. Scope of Warranty: The warranty covers defects in material quality or issues related to the product’s performance and longevity under normal operational conditions. This includes, but is not limited to, premature wear, deterioration, or insufficient adherence.
  4. Exclusions: The warranty does not apply to damages resulting from:
  • Non-compliance with Road Rescue® Asphalt’s installation guidelines.
  • Usage in unintended applications.
  • Damages from natural disasters, extreme weather, vandalism, or intentional harm.

Warranty Claims Process

  1. Notification: To initiate a warranty claim, the customer must contact Road Rescue® Asphalt within 30 days of noticing any potential product defect. Warranty claims should be submitted through the Warranty Claim Management section of the Customer Support tab within your Road Rescue® account profile.
  2. Evaluation: Upon receiving a warranty claim, Road Rescue® Asphalt will conduct an evaluation to verify the validity of the claim. This process may involve a site visit or requesting photographic evidence of the defect.
  3. Resolution: If the claim is validated, Road Rescue® Asphalt commits to replacing the defective product at no additional cost to the customer. Replacement will be equivalent in type and quantity to the original product installed.
  4. Limitation of Liability: The company’s responsibility is solely limited to product replacement. No other costs or damages, direct or incidental, will be covered.

Customer Assurance

Our aim is to ensure that your experience with Road Rescue® Asphalt products is exceptional. This warranty policy is a testament to our confidence in the quality of our products and our dedication to your satisfaction. We want you to choose Road Rescue® Asphalt knowing that we stand firmly behind our products, ensuring their performance and your contentment for years to come.

Contact Information

For inquiries or to initiate a warranty claim, please submit a claim via your customer profile or by contacting our customer service team at +1 830 278 1211.

This warranty policy is effective as of January 1, 2024 and is applicable only to Road Master Program members. It supersedes any previous warranty policies related to Road Rescue® Asphalt products.